Refund & Cancellation.

1. The simple version.

• You can reschedule a lesson for free up to 24 hours before it starts.
• Inside the 24-hour window, the lesson slot counts as held — but I'll always reschedule a once-per-month no-penalty courtesy if you ask.
• Intro (trial) sessions: cancellable for a full refund up to 12 hours before the call.
• 4-lesson and 12-lesson packs: refundable for a 14-day cooling-off period, as long as fewer than 2 lessons have been used. After that, the pack is non-refundable but transferable to another student.
• Pause any pack once for up to 8 weeks, free of charge, with 7 days' notice.

If we ever disagree on what "fair" looks like, email me — I'd rather work something out than make you fight for it.

2. Cancellation by you — single session.

You can cancel a single-session booking up to 24 hours before the start time and receive a full refund minus any non-refundable payment processor fees (typically 2-3% for card payments). Inside 24 hours, the lesson is treated as held.

3. Cancellation by you — lesson pack.

You have a 14-day cooling-off period from the date of purchase of any lesson pack. During that period, you can request a full refund of unused lessons (we'll settle the cost of any lessons already delivered at the standard single-session rate). After 14 days, the pack is non-refundable, but you can:

• Pause the pack for up to 8 weeks (one pause per pack, free).
• Transfer the remaining balance to another person of your choosing.
• Apply the remaining balance as credit toward a different track or a future pack.

4. Reschedules — by you.

You can reschedule a lesson for free up to 24 hours before it starts, as often as you need. Inside the 24-hour window, the lesson is treated as held unless I agree to a one-time courtesy reschedule (which I usually do, within reason). All reschedules happen inside your pack balance — the lesson is not forfeited.

5. Reschedules — by me.

If I need to cancel (illness, family emergency, power outage that I can't resolve), we reschedule at no cost and no pack deduction. If I owe you more than two reschedules in a 12-week block, I'll credit you one extra lesson at no charge.

6. Refunds — practical mechanics.

Refundable amounts go back to the original payment method. Processing time is 2-5 business days for card payments; up to 14 days for bank transfers. You receive a confirmation email when the refund is initiated.

7. What happens if I stop lessons entirely.

If you decide not to continue mid-pack, email me. We settle up like this:

• If only 1 lesson of the pack has been used: full refund minus the cost of the lesson at the standard single-session rate.
• If 2 or more lessons have been used: no monetary refund, but the remaining balance stays available as credit (transferable to another student or a future pack).

8. The "fit isn't right" clause.

If after your first paid session you decide mazdisocveer.cfd isn't the right teacher for you, email within 7 days and I'll refund the difference between the session fee you paid and the cost of the introductory 30-minute session at $70. This is separate from the cooling-off rule above. The goal is to make "trying me out" genuinely low-risk.

9. Refunds — what's never refundable.

• The cost of lessons you've already received.
• The cooling-off refund does not apply once you've had 2 or more lessons from the pack.
• Chargebacks on a card without contacting me first — those will be disputed with the supporting documentation above. I'm reasonable, please be reasonable with me.

10. Force majeure.

If a major event prevents either of us from keeping lessons running (pandemic, natural disaster, civil disruption), pack expiry dates extend automatically for the duration of the event. No refunds are owed for time lost to events outside either of our control, but no material is forfeited either.

11. Contact.

Cancellations, refunds, reschedules — all handled personally by mazdisocveer.cfd via info@chanaccuethy.com. Please don't use voicemail for cancellations inside 24 hours: I may not check it before your slot.